Refund & Cancellation Policy

Rentals

You can cancel or reschedule free of charge up to 24 hours before your scheduled start time. Cancelling later than that, or not showing up, may mean part or all of any deposit you've paid is forfeited, since we'll usually have turned away other bookings for that slot.

If we need to cancel or reschedule your rental — most commonly because of weather or sea conditions — you can always choose a full refund or the next available slot, at no cost to you.

Sales

Because new-unit orders are placed directly with us by phone, WhatsApp or email rather than through an online checkout, the distance-sale withdrawal rules that apply to e-commerce purchases under Turkish Law No. 6502 don't apply in the same way here.

That said, if a unit arrives faulty or not as described, it's covered by the manufacturer's warranty, and we'll always work with you directly on a fair resolution — repair, replacement, or refund, depending on the issue.

A deposit paid to hold a specific unit is fully refundable if we're unable to deliver the unit you ordered. Outside of that, refundability of a sales deposit is agreed with you in writing (WhatsApp or email is fine) at the time you place your order.

Repairs

We never charge for paid repair work you haven't approved. If you decide not to go ahead with a repair after we've inspected your unit, a reasonable inspection or diagnostic fee may apply, which we'll tell you about before we start the inspection.

How refunds are issued

Refunds are returned using the same method you paid with, normally within a few business days of us confirming the refund is due.

Requesting a refund or cancellation

Contact us as early as possible by phone or WhatsApp at +90 533 923 09 63, or by email at fethiyeseabob@gmail.com, and we'll confirm the outcome in writing.